Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 1 - 2 business days
  • North America : 5 - 10 business days
  • Europe : 3 - 7 business days
  • Australia, New Zealand and Oceania : 5 - 10 business days
  • Asia Pacific : 5 - 10 business days
  • Latin America and the Caribbean : 5 - 10 business days
  • North Africa and the Middle East : 5 - 10 business days
  • Sub-Saharan Africa : 5 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order

Frequently Asked Questions

Sizing details

Our 'classic' caps are elasticated at the back and fit a head circumference of 56 cm-60cm.

Our children's caps are available in two sizes:
Small = head circ. of 48cm -52cm (approx. age 18 months - 4 years old)
Medium = head circ. of 52cm - 56cm (approx. age 5-12 years old)
(measure around the head mid brow, above the ears)

Care instructions

All our caps are machine washable at 30c and best left to dry naturally on an airer or line. (We prewash all our fabrics before cutting)

Wholesale availability

We do offer wholesale to shops (see our website for current stockists) so if you're interested in stocking Alleyhats, please get in touch.

Gift wrapping and packaging

Each of our caps is wrapped using tissue paper and packaged using recyclable envelopes so please recycle or reuse.

Custom and personalised orders

I manage cap making alongside my freelance work at the moment so I cannot always fulfill custom orders but it's always worth asking. Just drop us an email with any request details; such as quantity, colour, size and deadline and I'll be able to let you know if it's possible.

Postage fees

We use UK Royal Mail to post all our orders.

UK - £2.50 for Royal Mail 1st Class Signed For
(For each additional cap ordered we add £1)

EU - £3 for Standard International
(for each additional cap ordered we add £1)

Everywhere else - £3.50 for Royal Mail Standard International
(for each additional cap ordered we add £1)

Please note: if using our PIGEON POST code we will sent all UK orders via Royal Mail 2nd class signed for.

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